Returns and Exchanges
If you decide to return an item, you will need a Return Good Authorization Number (RGA#). The RGA# indicates that we received and acknowledge your notice of return for an item. The same number will be used for tracking the status of the return package. Contact our Customer Care Department for easy instructions about returning shipments.
To get either a replacement or a refund, the part must be in the same condition as when it was sent out. Returns without a proper (RGA#) will be charged a 15% restocking fee. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order. Our parts specialists’ subject received returns to inspection prior to replacement or refund.
If you request a replacement, we will ship your new item after we receive and process your return. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order on our website or calling any of our friendly Customer Care Specialists at our toll-free number 1-800-214-6695 for expedited ordering. You may also email us at customerservice@ultimateautolights.com. Express shipping charges may apply for rush orders. |